Have you ever gone to a big store, bought something, and a week later had it break? Maybe you bought some clothes and they lost most of their color after two washings. My personal favorite is after an hour of deciphering the Japanese instruction manual, finding that pieces are missing once you’re at the final stages of assembly.
Then you’ve probably braced yourself and returned to the store only to find that replacements are out of stock, or worse, the store doesn’t handle that particular items issues and suggests you’ll have to contact the manufacturer. If you’re lucky, you simply got your money back, but the time spent is gone forever.
There is one thing for certain and that is you did not speak to a direct representative of the product in question. It’s one of the biggest drawbacks to mass production that the consumer is so far removed from the manufacturer that personal responsibility has become a thing of the past.
Gone are the days where you could speak to the actual maker of a product and have your problem resolved on the spot. Now when you write or call a company with a problem or question you are shuffled between hired associates, possibly not even in the same country as you, who have one goal. To field your issue without refunding your money or correcting the problem, and keep it all from reaching anyone of importance.
While not true of every business out there it is certainly true enough to have resulted in stereotypes and common complaints about it.
Well, those days are not totally gone. In some instances you can still regain that old time reassurance of personal responsibility from a vendor. It all depends on what you’re buying and where you’re buying it from. It’s here that the consumer has to invest a little more effort, but it is effort well spent if it can bring peace of mind.
In the case of silk flowers, we here at Alicia’s make our arrangements ourselves. There is no third party or empty guarantees, only for you to find out later that some little bit of print excludes it or no one answers your calls. We make them, we sell them, and we stand behind them. When you write to Alicia’s you are contacting the person who made the product, not an associate hired for the specific task of routing complaints and keeping them off the record. We truly do service what we sell. We can do that because we believe in what make, and want our customers to be able to belive in our products as well.
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